I asked this question recently at Transport Questions on behalf of a number of rail users who have contacted me about their cases.

T4. [907900] Jessica Morden (Newport East) (Lab): Fare evasion is obviously a serious issue for the rail industry, but I have seen a number of recent instances where train companies have over-zealously pursued minor cases against constituents who have either been given the wrong information or might have made an innocent error. What is the Minister doing with train companies such as Arriva to ensure that there is clarity for travellers and to make sure that the rules are applied reasonably?

The Parliamentary Under-Secretary of State for Transport (Claire Perry): The hon. Lady raises an important point. I recently launched a public consultation on exactly this matter, and I have urged the train companies to pursue such cases where necessary-where there is genuine fare evasion-but to be much more sensible where there are genuine mistakes. She is welcome to make her views and those of her constituents known in that consultation, and I would like to make those changes.

http://www.publications.parliament.uk/pa/cm201415/cmhansrd/cm150305/debtext/150305-0001.htm#15030532000142

I am pleased the Government is pursuing this and if you have comments you would like to feed in please visit the Department for Transport’s website here https://www.gov.uk/government/consultations/rail-penalty-fares-changes-to-appeals-process