Useful numbers and opening hours for the festive period
Newport City Council
01633 656656
The contact centre will be closed on the 24th, 25th and 26th December 2024, and on January 1st 2025.
You can find out more about other services and now they are running over the festive season here: Christmas services | Newport City Council
The out of hours contact number for Newport City Council is 01633 656667.
Foodbanks and surplus food pantries across Newport East
Raven House Trust – Cromwell Road, Newport
Closes at 5 pm on 20th December and will reopen on 2nd January.
Maindee Food Pantry
Tap here for up-to-date opening times for the festive period
Trussell Trust Newport Food Banks
Newport Foodbank will be open on Christmas Eve at Foodbank Central from 10.30 am to 12.30 pm. It will re-open on 2nd January 2025 at the Christchurch Centre from 10.30 am – 12.30 pm and Stow Park Church 1 pm to 3 pm.
Trussell Trust Foodbanks can be found at the following locations:
Christchurch Centre
BT Compound
Malpas Road
Newport
NP20 5PP
Foodbank Central
Citizens Advice
8 Corn St
Newport
NP20 1DJ
Stow Park Church Centre
1 Brynhyfryd Road
Newport
NP20 4FX
Newport Support Network (Feed Newport)
92 Commercial St, Newport NP20 1LS
Holiday Opening Hours
Open: 23rd December – 27th December 2024: 10 AM – 2 PM
Closed: 28th December 2024 – 6th January 2025
Registered Social Landlords
Newport City Homes
Out of hours emergency number: 01633 381 111
Pobl
Out of hours emergency number: 0330 175 9726
Linc Cymru
Out of hours emergency number: 0800 072 0966
Melin Homes
Out of hours emergency number: 01495 745910
Other useful contacts
Jobcentre Plus
0800 169 0190
24th December – Offices are open as usual. Phone lines are open until 4pm
25th, 26th, 27th, December – Office and phone lines are closed
30th and 31st December – Offices are open as usual. Phone lines are open until 4pm
1st January 2025 – Office and phone lines are closed
2nd January 2025 – Offices are open as usual. Phone lines are open until 4pm
The Sanctuary Newport – support for asylum seekers and refugees
Closed from 24th December to 2nd January
DWP
0800 731 0469
Any payments due on 25th or 26th December will be paid on Tuesday 24th December.
23rd and 24th December – Offices are open as usual. Phone lines are open until 4pm
25th, 26th and 27th December – Offices and phone lines are closed
30th and 31st December – Offices are open as usual. Phone lines are open until 4pm
1st January – Offices and phone lines are closed
2nd and 3rd January – Offices are open as usual. Phone lines are open until 4pm
The deadline to apply for Pension Credit so that you can benefit from the Winter Fuel Payment this year is 21st December.
Pension Credit provides extra money for people over State Pension age who may be on lower incomes. It can open the door to additional benefits and savings, including the Winter Fuel Payment.
Turn2us
You can ensure that you are receiving all the financial support you are entitled to by using the Turn2us Benefits Calculator: Turn2us Benefits Calculator and the Turn2us Grant Search: Turn2us Grants Search
Newport Citizens Advice
01633 222622
The office will close at 1pm on Tuesday 24th December. On 24th December the office will be open for emergencies only, such as fuel/food vouchers and Discretionary Assistance Fund applications.
The office will re-open at 9 am on 2nd January.
Discretionary Assistance Fund (DAF)
The Emergency Assistance Payment is a grant to help pay for essential costs, such as food, gas, electricity, clothing or emergency travel if you:
- are experiencing extreme financial hardship
- have lost your job
- have applied for benefits and are waiting for your first payment
You can apply for an Emergency Assistance Payment here: Discretionary Assistance Fund (DAF): Apply | GOV.WALES
Other emergency help:
National Grid: 105
Dwr Cymru | Welsh Water: 0800 052 0130
Gas emergency: 0800 111999
Natural Resources Wales: 0300 066 3000
Mental Health Support
NHS
Dial 111 and press 2
Samaritans
116 123
MIND
01633 258741
Campaign Against Living Miserably
0800 58 58 58
Domestic Abuse: Help and Support
Live Fear Free
0808 8010800
Cyfannol Women’s Aid (Newport)
01633 840258
Llamau
029 2023 9585
www.llamau.org.uk
BAWSO Newport
01633 213213
www.bawso.org.uk
Sexual Violence
New Pathways (Gwent)
01685 379 310
www.newpathways.org.uk
SEWREC
Sexual Exploitation Advocacy and Support Service
01633 250006
Other national helplines
Dyn project
Helpline for men in Wales who are experiencing domestic abuse
0808 801 0321
Rape Crisis England & Wales
0808 500 2222
www.rapecrisis.org.uk
Honour Network Helpline
Supporting victims of honour-based abuse and forced marriage
0800 5999 247
www.karmanirvana.org.uk
Home Office (FMU) Forced Marriage Unit
Gives advice or support to anyone affected by, or who may encounter, cases of forced marriage
020 7008 0151
www.gov.uk/guidance/forced-marriage
GALOP – UK LGBT and domestic abuse helpline
0800 999 5428
www.galop.org.uk
RESPECT
UK helpline for male and female perpetrators of domestic abuse
0808 802 4040
www.respectphoneline.org.uk/